Feedback

Do you have suggestions for improving the site? Please feel free to post your comments below.

22 Responses to Feedback

  1. Great website! Thanks for creating this valuable resource.

  2. locdoc1951 says:

    I was fortunate enough to leave METRO, aka evil empire, and move far away from the DC metro area 6 years ago. My job took me to many wayside and tunnel locations, as well as mezzanines and bus garages. It sounds as if things have not improved and are even worse, given the loss of life in recent years.
    Thanks for the good work keeping us expats informed.

  3. Unsuck DC Metro says:

    Hi,

    Was wondering if I could cross post some of your stuff.

    Very interesting reading!

    Good luck with the site!
    Mr Unsuck

  4. Jeff says:

    This is a fantastic site. I recently spent a few months in DC, my first time there, and I relied on the Metro daily. Though I spent only 4 months in the city, Metro really stuck out to me and by the end of my time there, I had a mantra when it came to taking the Metro: “As long as I get there.” But this site is a real eye-opener. You’re doing a good thing here, and I can only hope that it brings more attention to how badly Metro needs to be reprimanded for its ways.

  5. You are really doing an excellent job here, Sherm. I am very impressed with your site. The only suggestion I have is to keep your font large enough for failing eyes to read. I use Tahoma or verdana at size 2, or 12 pt. Just a suggestion. I have a very hard time reading small fonts.

    Your information is awesome. Keep up the good work.

    • Hi Trina,
      Sherman will likely reply to your comment as well, but I thought I’d respond. I also like larger fonts because they are easier on the eyes. Especially for people like me who sometimes spend 12 hours-a-day in front of the computer. I prefer something the size of a 14 point font. The Theme being used for this site (including layout, colors, fonts, and other aspects) was designed by the WordPress team of people with decades of website experience. You’re probably familiar with the Website Accessibility Initiative. It’s an initiative to make websites more accessible to all people, including those with impaired vision. That website also uses a default font that’s rather small. The reason that most websites have a relatively small default font is because just about all browsers offer the ability to make the font larger or smaller for viewing. For those who want a larger font, they can choose to enlarge the displayed font with their browser. For those who want something smaller, they can reduce the font size. Does this make sense?

  6. doug says:

    Excellent blog!

    You’re doing a great thing here.

  7. MOATRAT says:

    GREAT WEB SITE I DID 35 YEARS, AND DOING THAT TIME WATCHED METRO GO DOWNHILL

  8. Rider 77 says:

    This is one of the most well-written websites I have ever come across. Your 27 years with Metro are a blessing in disguise for those of us who can’t see the inner “workings” of metro…but who live with the daily ramifications.

    You cared about what you did as a professional, and you have real-world observations about those you left behind, both the good and the bad. I am afraid there might be some folks who want to motivate you to not blog about metro. We haven’t heard from you for a while. I hope to hear some more from you soon. We need more observations from you and not less. It is people like you who will help the rest of us force positive change on a very broken organization.

    Thanks again

    • What a great compliment, thank you Rider 77! You have motivated me to write some more. 😉

      I haven’t gotten any negative feedback or pressure to stop writing, I’ve just been busy with other things.

      Also, while there’s a lot more to write about, but I’m hesitant to write about certain subjects for a few reasons, including:

      1) Some of what my former coworkers and I thought was wasteful, funny, stupid, aggravating, etc, may not ‘translate’ well. Some of what I might write about would fall into the ‘you had to be there’ category. I’m trying to put myself in the position of someone like yourself who is not an active or retired Metro employee, and is just familiar with the ‘face’ of Metro.

      2) A couple of my existing posts involve the actions of specific individuals. I’ve changed their names but anyone at Metro who is familiar with the situation knows who they are. There are many more stories like this but I’m a bit reluctant to post more because I don’t want any of the individuals involved to file a lawsuit. I need to get some legal advice about this.

      3) Another area I would very much like to write about is security. There are specific problems I (and many other current and former employees) am aware of, but if I point them out on my blog and then something happens — WMATA may try to tie it back to me, claiming that I “aided the terrorists” or whatever. Nothing I know is any big secret, and anyone who was even halfway intelligent could figure out what the security weaknesses are, but even though I would almost certainly “win” I’d rather not get dragged into a long expensive legal battle. This is another area that calls for legal advice.

      One thing that you and other readers could do that would help me very much is ask questions. Questions about what you experience on a daily basis and/or questions regarding news stories about Metro.

      In fact, I think I’ll post this reply so it reaches more people.

      Thanks again for your comment, it was very encouraging.

  9. This is a great website…I’ve been riding/studying WMATA for the last 22 years, and I must say thank you for bringing information to the surface from a prospective most of the public doesn’t see. I’ve seen a disturbing trend at Metro over the last 10-12 years of operational failures and safety trends that are sadly overlooked even recently as in the incident at Farragut North. True a poor communication system currently exists, however what was never reported in the media or the NTSB info, was that 1) a train took a incorrect routing into track 3; and 2) Central never required the operator to do a walk around before issuing a command to reverse ends and pull the train back. Last time I remember something happening like that was January 13, 1982 at Federal Triangle…3 people paid the price. Unless something is drastically done Metro is bound to keep repeating it’s mistakes.

    Keep the info flowing!

    • Thank you, and you’re welcome!

      By the way, the NTSB recently released three WMATA case dockets, including the Farragut North accident:

      You’re absolutely right that Metro needs drastic changes. Part of my purpose in creating this blog was to encourage those changes. For the sake of my former coworkers and the passengers I hope Metro can be brought around but there have been numerous attempts over the years and all have failed. I’m afraid that a large part of the problem is the structure of Metro itself, and that can’t be changed without an act of congress. As it is, there is no incentive to do a good job, to be efficient, to save money, or to provide top-notch service to the passengers. Everyone gets paid about the same regardless of performance, and employees can kill other employees and passengers with impunity. Many Metro employees start out with a good attitude and work ethic only to be smacked down. Metro needs to find ways to motivate employees and recognize and encourage good performance — the way any well-run business would operate.

  10. t says:

    thanks for your website as a new metro train operator i enjoy learning about the different things you cover on automatic train control.

  11. You’re welcome!

    If you have any questions I’ll do my best to answer them.

    It’s important for employees at any large organization like Metro to have a basic understanding of what their coworkers in other departments do. I spent 27 years at Metro and all I ever learned about was ATC equipment.

  12. Vincent says:

    Hi WashingtonDCMetro,

    Great great website. I’ve been trying to get your posts through RSS feeds but to not avail. It brings up an error message.

    Is there anyway you can fix this? Thanks and carry on the good work!

    • Hi Vincent,

      Thanks for the compliment!

      I’m sorry to hear that the RSS feed isn’t working for you. I appreciate you letting me know. I’ll try to get it working ASAP. Meanwhile, you might consider signing up for email notifications.

      Has anyone else had trouble signing up for the RSS feed?

  13. K Polevitzky says:

    I would like to compliment the Metro Driver/Operator for the Yellow line toward Huntington on 2 Dec 16 at 17:52. The driver/operator provided very clear updates and was extremely professional and positive.

    I could not get to the front car to thank him for brightening my day with his level of professionalism.

    It is difficult to find on your website a way to provide positive feedback. I recommend adding an option.

    • I’ve contacted Ms. Polevitzky via email. I directed her to http://www.wmata.com, and thanked her for taking the time and effort to compliment the operator.

      It is all too common for people to focus on the negative, and complain rather than compliment.

      Constantly focusing on the minority of employees who leave something to be desired, while ignoring the majority who are competent and conscientious — or worse, painting all Metro employees with the same derogatory brush, only makes things worse.

      Thank you Ms. Polevitzky!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s